REFUND/RETURN POLICY

Thank you for shopping with aqchic. We want you to understand our policy before completing your purchase.

Cancelling or Changing an Order

You may cancel or update your order within 12 hours of placing it.

Please contact us at service@aqchic.com and provide your order number along with the email address used for the purchase.

Once 12 hours have passed, the order may already be in production and may not be cancelled or changed.

Damaged, Faulty, or Incorrect Products

If you receive an item that is damaged, faulty, or incorrect, please notify us within 14 days after delivery.

Your message should include:

- Order number
- Details about the issue
- Clear photos of the problem

Once the issue is confirmed, we will arrange a replacement item at no additional cost.

Return Policy

Returns are accepted within 14 days from the delivery date.

Returned items must:

- Be unused, unworn, and unwashed
- Remain in original condition
- Be sent back in original packaging when possible
- Be fit for resale

Customers must cover the cost of return shipping.

After the returned item is received and checked, we will refund the full product purchase price to the original payment method.

Exchange Policy

You may request an exchange within 14 days after delivery.

Exchange items must:

- Be unused, unworn, and unwashed
- Be in original condition
- Be returned in original packaging whenever possible
- Be suitable for resale

The customer is responsible for the return shipping cost and the shipping cost of the replacement item.

We will ship the replacement after the returned item has been received and inspected.

How to Start a Return or Exchange

Step 1: Send an Email

Contact service@aqchic.com and include:

- Your full name
- Order number
- Email address used at checkout
- Reason for the return or exchange

Please do not send the item back until you receive approval and instructions from us.

Returns without prior authorization may be refused.

Step 2: Package the Product

The item should be packed securely, include all original contents, and meet the eligibility rules listed above.

Step 3: Provide Shipping Information

After sending the package, please share:

- Tracking number
- Carrier name
- Tracking link or website

Step 4: Review and Completion

Once we receive and inspect the item, we will complete the approved refund or exchange.

Refunds are issued to the original payment method.

Exchanges are processed and shipped after inspection.

When Returns or Exchanges May Be Refused

We may decline a return or exchange if:

- The item was worn, washed, altered, or damaged after delivery
- Original parts or accessories are missing
- The item cannot be resold
- The request is made after 14 days from delivery

Need Help?

For any return, exchange, refund, or cancellation questions, email:

service@aqchic.com